Privacy Policy

At WorldViz, we take protecting your data seriously. We want our customers to know that we take a number of steps to protect their personally identifiable data, as well as their Vizible data in general. By using the Vizible service, you consent to our privacy policy.

What information do we collect?

Information you give us. When you sign up for Vizible, we will ask you for contact and payment information. This includes your name, email address, postal address, and credit card details. Vizible is a cloud based service, and all of your Vizible data (such as scenes and assets) is stored securely on our cloud servers.

Activity. We keep track of the usage of our services. This includes gathering metrics on what features are used, your IP address, browser type, operating system, time and date of access, and what pages you visited when you came to or left our site.

Cookies. The Vizible website uses cookies to provide features to our users and gather metrics on how our site is used. If you choose to disable cookies, certain functionality of the website may be limited, including your ability to login.

What do we use your information for?

Customer service. We use your contact information to get in touch with you, or to provide you product support.

New products and services. We may contact you to let you know about new products and services that we think you will like.

Personalization. Vizible uses your site preferences and activity information to personalize your experience.

Maintenance and improvements. In order to keep our service running and make it better, we use data to make decisions about what features we can improve and we can add for the benefit of our customers. We also use this data to help improve the performance of our service.

Security. The privacy and security of our users is very important to us. We monitor system activity to look for suspicious behavior. 

How do we share your information?

Service providers. We share your information with other companies that provide business services to us, such as our live chat, feedback form, and payment processing.

Legal reasons. We may disclose your personal information in response to lawful requests by public authorities, to coordinate with law enforcement, to enforce our terms of service, or as otherwise required by law.

Other companies. With your consent, we may share some of your information with other companies to provide you with information or offers you may be interested in.

How do we protect your information?

Secure by design. We build security into our systems from the ground up.

Encryption. Your personal data is encrypted so that it cannot be seen by third parties when being sent to or from Vizible.

Restricted access. Your data can only be viewed by employees with special access rights.

Managing Your Personal Data

Updates. You can update your personal data at any time by editing your profile from within the Vizible Web site. You can also edit your payment information at any time by using the Billing menu on the left hand navigation menu.

Access. If you would like to obtain a copy of your personal data please submit a request using our feedback form.

Removal. We value your privacy. If you would like us to delete your personal information from our service, please submit a request via our feedback form. Please note that we are obligated to maintain some copies of your personal information for tax or security reasons, or as required by applicable law.

Opting-out. You may choose to stop receiving non-essential email from Vizible at any time, either by using the opt-out features built into the site, or contacting us directly.

Data retention

Personal data. We will keep copies of your personal as long as you have a Vizible account. If you close your account or request that your data be removed, we will also keep copies of this data as long as necessary for billing, tax, security, and legal purposes.

Customer Data. We regularly perform backups of our customer data. Even if you delete data from your Vizible service, we may retain it for a time to protect against service failure. Our backups are limited to access by employees with special access rights.

Tracking data. Information about how you use our services may be maintained for up to 26 months.

Data Transfers

Global access. Vizible provides access to users all over the world. Unless you are using a high security account, your data may be copied to other countries. This allows our users to login and use the service from anywhere with maximum performance.

Updates and Notifications

From time to time, we may make changes to our policies, including this privacy policy. Vizible users will be emailed whenever these updates are made.

Contact

If you have any questions about the Vizible privacy policy, please contact via our feedback form or directly:

Web: https://www.worldviz.com/contact

Telephone: (888) 841-3416 or (+1) 805-966-0786

Address: WorldViz

614 Santa Barbara Street

Santa Barbara, CA 93101

Effective date: 2018-05-25